General Information

The Scout Outdoor Centre has been around for a long, long time and has built a reputation for quality products, quality advice and outstanding customer care. Even though you are on a computer rather than in our store, we want you to enjoy the same pleasure of purchase as our personal shoppers. Our Quality Guarantee and Satisfaction Guarantee mean that you can rest easy as you shop in the comfort of your own home.

If you want to ask questions or get more information about any of our products, send an email or pick up the phone – we are here to help!

Delivery

Under normal circumstances your order will be dispatched within a few days. Items not immediately available from stock will be ordered for you from the Australian warehouses and you will be advised of the expected date of dispatch. If for any reason we are unable to ship an item within 28 days, the Scout Outdoor Centre will contact you to offer a refund or alternate product – all items are shipped REGULAR AUS POST

Order Status Information

The Scout Outdoor Centre team will send you an email when your order has been dispatched and will also email you if there will be any delay in shipping your order. Please take care to supply your correct email address when placing your order.

If you wish to enquire about your order, please contact:

Phone: (08) 8223 5544
Fax: (08) 8223 5347
Email: web@soc.com.au

Shipping Charges

Delivery within Australia

For web orders we offer a flat postage rate of $10 for all items which includes shipping and handling.

Overseas Delivery

The Scout Outdoor Centre does not accept international orders.

Further Information

In the interest of fairness the Scout Outdoor Centre reserves the right to alter this model if shipping an order with this model becomes unviable. All shipping charges are displayed during the check-out process before you pay for your goods.

Dispatching

If you place an order before 12:00PM CST Monday – Friday (excl. Public Holidays) and the products you have ordered are in stock we will dispatch your order on the same day – guaranteed!

Quality Guarantee

The Scout Outdoor Centre is committed to providing quality products to our customers.

Our Quality Control Team inspect every delivery into the Scout Outdoor Centre to ensure that the products you receive meet our high quality standards. However if you do receive a product which is faulty please don’t hesitate to call us on 08 8223 5544, to arrange free return delivery and an exchange, repair or refund. Should a fault appear after a garment has been worn, it will be required that you launder it prior to returning it to us.

Product Warranty

Most products sold by the Scout Outdoor Centre are backed by a manufacturer warranty. If you wish to return an item that you believe is faulty, it may be necessary for the item to be returned to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair. We recommend that in the first instance you contact us by telephone or email and describe the problem so that we can advise the best course of action.

Refunds & Returns

We will happily offer you an exchange or store credit, within 7 days from the date of purchase, provided items are unworn with tags still attached and are accompanied by a receipt.

Refunds will only be given on items deemed faulty, in line with the manufacturer’s terms and conditions.

Sale items are non-refundable. Climbing equipment is non-refundable and non-exchangeable

If returning your item via post (Which must be pre-arranged) Send it with a copy of your purchase invoice/receipt to:

Scout Outdoor Centre
192 Rundle Street
Adelaide SA 5000

Privacy Policy

The Scout Outdoor Centre does not collect any personal information about you via our Internet site except when you knowingly provide it. If you have elected to be a registered user we may use your e-mail address from time to time to send you various promotional offers, special events or other marketing communications that may be of interest to you. It is our policy to send emails to customers who give us permission to do so. If we send you an email for a commercial purpose, we will always give you the option of not receiving further communications of this nature. Alternatively, you may also elect to receive emails about specific subjects and activities that we may offer.

Subject to other provisions of this policy, personal information obtained on the site will not be released to a third party without your consent. We will use any collected information to improve our service to users, and from time to time may contact registered users about new features and improvements to the website.

The Scout Outdoor Centre takes all reasonable steps to ensure that member information is secure from any unauthorised access or disclosure. We have incorporated security procedures and practices that we consider are consistent with Australian industry practice. We review our security procedures from time to time and update them when we deem necessary. Obviously, the use of any information you decide to provide to third parties on the Internet (outside our website and its levels of protection) falls outside this statement. We assume no responsibility and make no warranties or representations regarding the information practices of third-party sites where a user is able to access their sites through ours. We encourage users to review each site’s privacy policy before disclosing any personally identifiable information.

You may elect to use an e-commerce section of our website to purchase products and to pay for those products using your credit card. These transactions use an industry standard encryption code. This means that your credit card and payment details are not retained by The Scout Outdoor Centre or its businesses.

For statistical purposes we may collect non-personalised information on website activity (such as the number of users who visit the website and navigation patterns) through the use of tracking technology. In order to collect user statistics we may anonymously log information, and identify categories of users by items such as domains and browser types.

The Scout Outdoor Centre may amend this section from time to time. We will notify you by posting a prominent announcement on our web pages and via email to registered users if we make any substantial changes in the way we use your personal information.

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